Upward
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The ticket's closed. How did you do?

Collect CSAT and NPS feedback, linked to the companies and people in your PSA. Find out what went well and who needs a call.

Get started with Upward How it works

Built for managed service providers

See who needs
a follow-up.

Easy to answer

Customers rate their experience through an email link and can leave a comment.

Know who it's from

Each response includes the company, contact, and agent details available from your PSA.

Spot unhappy customers

Read low scores and comments together to decide who needs a call and what you need to ask.

Choose when
to ask for feedback.

Set up Upward
  1. 01

    Connect your PSA

    Sync companies, contacts, and agents from your PSA.

  2. 02

    Choose when to send

    Select a survey and email template. Send a request manually, or trigger one when a ticket or project reaches a status you choose.

  3. 03

    Read the responses

    See each rating and comment with the customer details. Use CSAT for individual service experiences and NPS for the overall relationship.

Connect feedback
to your PSA records.

Sync companies, contacts, and agents from your PSA. Upward links feedback to those records so you can trace a response back to the customer.

Halo PSA and other integrations are planned.

ConnectWise Manage

Available

  • Companies

  • Contacts & agents

  • Flow triggers

    Ticket and project status changes

Connected to Upward

Simple monthly pricing.

Collect CSAT and NPS feedback with unlimited surveys, agents, and responses.

Upward

$49USD / month, billed monthly

Dashboard users
20
Surveys
Unlimited
Agents
Unlimited
Responses
Unlimited
Monthly emails included
5,000

Additional emails cost $2 USD per 1,000-email top-up, added automatically and billed on your next monthly invoice. Included emails expire monthly. Unused top-up emails roll over. Survey emails, follow-ups, and team email notifications count.

Get started with Upward

Common questions

Ask your next customer how it went.

Get started with Upward